FAQ'S

How will my print arrive?

Prints are sent unmounted and unframed ready to mount and frame by yourself or your framer in a mount and frame of your choice.



What are the print sizes?

 A-size measurements are:

  • A4 - 297 x 210 mm - 11.7 x 8.3 in
  • A3 - 420 x 297 mm - 16.5 x 11.7 in
  • A2 - 594 x 420 mm - 23.4 x 16.5 in
  • A1 - 594 x 841 mm - 23.4 x 33.1 in
  • A0 - 841 x 1189 mm - 33.1 x 46.8 in

 59x42 cm now available on some prints! Please note all prints  larger than A3  will be sent rolled in a sturdy cardboard tube for best protection of your purchase.

Prints over A2 size will take around 7-10 days for delivery. These are finished paper sizes, the print will have approx. 1.5cm border around for matting/mounting.

Please note, US standard size prints are available if required ("8x10", "11x14", "16x20") and are centred onto A-size paper to fit US-sized frames.

 

How long does delivery take?

  • Most items are despatched within 3-4 days with the exception of larger prints over 16x23 inches which can take up to 10 days for delivery.
  • Sizes given are the finished paper sizes, the print will have a white border for framing of  approximately 1.5cm all around.
  • If for any reason there is a delay with the despatch of your item, you will be contacted within 3 days of your order being placed. 
  • UK Royal Mail or courier around 2-3 working days 
  • EU Air Mail approximately  5-10 working days
  • Worldwide Air Mail approximately 10-14 working days.

I have an odd sized frame, can I request a custom made size?

Yes, we can try to accommodate any size depending on the print. Please get in touch with your dimension.

 

Returns & exchanges

I want nothing less than your total satisfaction with your print. If this is not the case then do get in touch to arrange a return or replacement. If in the exceptionally rare case of damage upon receipt then please notify us in the first instance. Photographic evidence of the damage may also be required to assist in the claim.